Online Services

Temporary interruption of online services and client telephone services

Please note that Online Services and customer service telephone operations have been suspended until further notice. The same applies to our client telephone services.

Please check our news flashes regularly to learn when normal operations will resume.

Important notice

If you receive an error message indicating that the information you provided does not allow you to be properly identified, make sure that the information you enter is the same as that shown on your birth certificate (issued by the Directeur de l’état civil) or another official document (e.g. your passport). 

The system cannot properly identify you if you do not write your or your parents’ full names.

You must provide your personal email address, not your parents’ or school’s.

If you make three failed attempts when logging in to your Online academic record, the system will block your access for a few hours. You must therefore try again later.

Please note that you, the student, are the only person authorized to make changes to your Online academic record.