The need for services aimed at helping adults to find their way in the world of education and employment has been established in Québec and elsewhere in the Western world. Québec introduced these types of services in its public education system forty years ago. The adoption of the Government Policy on Adult Education and Continuing Education and Training in 2002 led to a review of services at the Ministère and to their reorganization as “reception, referral, counselling and support services.”